Shipping & Delivery Policy

At MARCO JACKET, we are committed to providing a reliable, transparent, and customer-friendly shipping and delivery experience for all our customers worldwide. This policy outlines the terms and conditions under which we process, ship, and deliver orders to destinations across the globe. Please read it carefully to understand how our shipping services work, what to expect regarding delivery timelines, associated costs, customs requirements, and customer responsibilities.

1. General Shipping Information

We offer worldwide shipping to over 200 countries. Orders are processed within 10–12 business days after payment confirmation, unless otherwise stated. Processing time may vary during peak seasons, promotional campaigns, or unforeseen circumstances such as natural disasters, strikes, or supply chain disruptions.

Our shipping partners include a mix of trusted international and local couriers such as DHL, FedEx, UPS, Aramex, and regional postal services. The carrier is chosen based on destination, order size, and available service levels.

2. Shipping Methods and Delivery Timeframes

We provide several shipping options depending on your location and order type:

Estimated delivery times are calculated from the date of shipment, not the date of order. While we strive to meet these timelines, actual delivery may be affected by customs delays, local postal handling, public holidays, or logistical disruptions outside our control.

3. Free Shipping

We provide FREE SHIPPING, but in the case of urgent delivery, our policies are made on Expedite Shipping method takes 6-8 days for processing the product and 3-5 business days for shipping the product.

4. Customs, Duties, and Taxes

All international shipments are subject to the import laws and regulations of the destination country. Customers are responsible for ensuring compliance with their local customs rules.

Duties & Taxes: Import duties, value-added tax (VAT), goods and services tax (GST), or other applicable fees are not included in our product prices or shipping charges unless explicitly stated. These charges, if applicable, must be paid by the recipient upon delivery.
Customs Clearance: Some shipments may require additional time for customs inspection and approval. We are not responsible for delays caused by customs authorities.
Refused Deliveries: If a customer refuses to pay duties, taxes, or refuses the shipment, the package may be returned to us. In such cases, customers will be responsible for both outbound and return shipping fees, and refunds will be issued minus those costs.

5. Order Tracking

Most shipments come with a tracking number provided via email once your order has been dispatched. Customers can track their orders on the carrier’s website or through our order tracking portal. Please allow 24–48 hours for tracking information to update after shipment.

6. Delivery Conditions

Delivery Attempts: Carriers usually make one or more delivery attempts. If no one is available to receive the package, a notice will be left, and the package may be held at a local post office or courier facility.
Undeliverable Packages: If a package is returned due to incorrect address details, failed delivery attempts, or refusal to accept delivery, the customer may be responsible for reshipping fees.
PO Boxes & Military Addresses: Some carriers do not deliver to PO boxes, APO/FPO, or military addresses. We will notify you if your address is not serviceable.
Remote Areas: Deliveries to remote or hard-to-reach locations may take longer or incur additional surcharges.

7. Lost, Delayed, or Damaged Shipments

We take every precaution to ensure safe and timely delivery of your order. However, certain risks may arise during transit.

Lost Packages: If your order does not arrive within the maximum delivery timeframe, please contact our support team. We will investigate with the carrier and, if confirmed lost, arrange for a replacement or refund.
Delayed Packages: Unexpected delays caused by customs, carrier strikes, or global events (e.g., pandemics) may extend delivery timelines. We appreciate your patience in such circumstances.
Damaged Goods: If your order arrives damaged, please contact us within 7 days of receipt with photos of the packaging and product. We will assist with a replacement or refund depending on availability.

8. Customer Responsibilities

To ensure successful delivery, customers must:

Provide complete and accurate shipping information at checkout.
Monitor tracking updates and respond to carrier notices.
Pay any applicable duties, taxes, or customs fees required by local authorities.
Collect packages promptly from delivery points or post offices.

Failure to meet these responsibilities may result in delays, returns, or additional costs that will be borne by the customer.

9. Our Commitment

At MARCO JACKET, we aim to make international shopping convenient and hassle-free. We work closely with reputable carriers, continuously monitor logistics performance, and keep our customers informed throughout the shipping process. Our support team is available to answer questions or resolve shipping-related issues promptly.

10. Policy Updates

This Shipping & Delivery Policy may be updated from time to time to reflect changes in carrier services, international trade regulations, or company practices. Customers are encouraged to review this policy periodically. The latest version will always be available on our website.

Conclusion

We value the trust you place in us when shopping internationally. While global shipping involves complexities such as customs regulations, variable delivery times, and local postal networks, our goal is to ensure every order reaches you safely and as quickly as possible. By working together—our company handling fulfillment with care, and customers ensuring compliance with local laws—we can deliver a smooth and satisfying shopping experience across borders.

My Cart