At MARCO JACKET, we value customer satisfaction and strive to ensure that every purchase meets your expectations. We understand that shopping internationally can sometimes present challenges, and we are committed to providing a fair and transparent returns and refund policy for our global customers. Please review the details below to better understand our international process.
1. Eligibility for Returns
We accept returns on most products purchased through our website, subject to the following conditions:
Items must be returned within 30 days of delivery.
Products must be unused, unworn, and in their original packaging with all tags and labels intact.
Certain categories such as personalized products, intimate apparel, perishable goods, and clearance items are not eligible for return or refund unless defective or damaged.
To be eligible, customers must provide a valid proof of purchase or order confirmation.
2. Return Process
To initiate a return:
Contact Customer Support – Send an email to [support@email.com] with your order number, product details, and reason for return.
Receive Authorization – Our team will review your request and provide a Return Authorization Number (RAN) along with return instructions.
Ship the Item – Customers are responsible for securely packaging the item and shipping it back to the designated return center. Please ensure tracking and insurance, as we are not responsible for items lost in transit.
3. International Return Shipping Costs
Customers are responsible for all international return shipping costs, customs duties, and import taxes unless the return is due to an error on our part (such as receiving a defective, damaged, or incorrect item).
We recommend using a trackable shipping method to avoid delays or lost packages.
In some cases, we may provide a prepaid return label and deduct the cost from your refund.
4. Refund Policy
Once we receive and inspect your returned item, we will notify you of the status of your refund.
Approved Returns – A refund will be processed within 7–14 business days to your original payment method. Please note that international bank or credit card processing times may vary.
Partial Refunds – In cases where items are not returned in their original condition (e.g., missing parts, signs of use), only a partial refund may be granted.
Non-Refundable Costs – Original shipping fees, duties, and taxes paid at the time of delivery are non-refundable. Customers may contact their local customs office for possible reimbursement.
5. Exchanges
Currently, we do not offer direct product exchanges for international orders. If you wish to receive a replacement item, please initiate a return and place a new order.
6. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect:
Notify us within 7 days of delivery with clear photos of the item and packaging.
We will arrange a replacement or issue a full refund, including shipping costs, depending on product availability.
Final Note
Our goal is to ensure that your international shopping experience with marcojacket is as smooth and reliable as possible. While shipping across borders can involve additional steps, we remain committed to offering a clear, fair, and customer-friendly return and refund policy that prioritizes your satisfaction.
