Disclaimer

Effective Date: July 15, 2026

The information on this website is provided by Delora Care for general informational purposes only. Delora Care is operated by Helping Hearts USA LLC.

By using this website, you understand and agree to the disclaimer below.

1. Non-Medical Services Only

Delora Care provides non-medical caregiver support services only.

Services may include companionship, personal care support, homemaker services, meal preparation, light housekeeping, safety observation, transportation assistance, respite support, reminders, and other approved non-medical caregiver services according to the client’s care plan and applicable agency policy.

2. Services We Do Not Provide

Delora Care does not provide skilled medical, clinical, or licensed healthcare services.

Delora Care does not provide:

  • skilled nursing;

  • wound care;

  • injections;

  • medication administration;

  • medication setup;

  • medical diagnosis;

  • medical treatment;

  • physical therapy;

  • occupational therapy;

  • speech therapy;

  • clinical assessments;

  • emergency medical services;

  • physician services;

  • pharmacy services;

  • medical decision-making;

  • or any other skilled medical, clinical, or licensed healthcare service unless specifically allowed by law, properly authorized, and performed by qualified/licensed personnel.

3. Medication Support Disclaimer

Delora Care caregivers may provide non-medical reminders when allowed by the care plan and applicable policy.

However, caregivers do not administer medication, set up medication, make medication decisions, change medication instructions, give injections, or provide medical advice regarding medication.

Clients, families, POAs, guardians, and authorized representatives should consult with the client’s physician, pharmacist, nurse, or other licensed professional regarding medication questions or concerns.

4. No Medical Advice

Nothing on this website should be considered medical advice, diagnosis, treatment, or clinical instruction.

Website content should not replace guidance from a physician, nurse, therapist, pharmacist, emergency responder, attorney, or other licensed professional.

5. Emergency Disclaimer

This website is not for emergency communication.

If a client is experiencing a medical emergency, fall with injury, chest pain, trouble breathing, stroke symptoms, severe weakness, sudden confusion, loss of consciousness, uncontrolled bleeding, suspected fracture, severe pain, or any urgent safety concern, call 911 immediately.

Do not wait for a website form response, email response, text message response, portal response, or routine office callback.

6. No Guarantee of Services

Information on this website does not guarantee that Delora Care will accept a client, provide a caregiver, provide a specific service, provide a specific schedule, provide services in a specific location, or begin services by a specific date.

All services are subject to client needs, service location, staffing availability, state and local requirements, licensing rules, agency review, agency approval, completed documentation, signed agreements, and payment arrangements.

7. Rates and Payment Disclaimer

Any rates, prices, payment language, service descriptions, or availability information listed on this website are general only and may change.

Final rates, schedules, services, payment terms, and approved service details are determined through Delora Care’s intake process and signed service agreement.

8. No Employment Guarantee

Submitting an application, referral, or employment inquiry through this website does not guarantee employment, an interview, onboarding, shift placement, or a specific pay rate.

All employment decisions are subject to application review, qualification review, reference verification, background screening, certification review, availability, work history, agency needs, and completion of required onboarding.

Nothing on this website creates an employment contract or changes the at-will nature of employment where applicable.

9. Multi-State Service Disclaimer

Delora Care may operate or expand into multiple states. Services, requirements, availability, caregiver duties, documentation, and agency processes may vary by state, county, city, service area, facility, program, payer, or applicable law.

Not all services are available in every location.

10. Portal Disclaimer

If portal access is offered, portal information may include service-related updates such as schedules, visit activity, tasks, notes, and client updates.

Portal information is provided for communication and service coordination purposes only and should not be used for emergencies.

Authorized portal users are responsible for protecting login information and should not share portal access or client information with unauthorized individuals.

11. Third-Party Links and Tools

This website may include links, maps, forms, plugins, portals, scheduling tools, or other third-party features.

Delora Care is not responsible for the content, accuracy, availability, privacy practices, or security of third-party websites or tools.

12. Photos, Testimonials, and Images

Photos, testimonials, reviews, names, logos, or likenesses may only be used with appropriate permission or authorization.

Any stock or sample images are for illustrative purposes only and should not imply that the individuals pictured are actual clients, caregivers, employees, or family members unless specifically stated.

13. Website Accuracy

Delora Care makes reasonable efforts to provide accurate and updated website information. However, website content may change at any time and may not always reflect the most current service availability, policies, rates, requirements, or operational details.

Visitors should contact Delora Care directly to confirm current services, availability, requirements, and next steps.

14. Contact Information

For questions about Delora Care services, please contact:

Helping Hearts USA LLC
2013 C Scott Avenue
Nashville, TN 37206
Phone: 615-645-3999

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